Privacy policy
This privacy policy will explain how we use the personal data we collect from you when you use our website.
We are RANCHO SAMAN S.A.S. Registered headquarters: Hacienda La Marina, El Cofre, Puerto Caldas, Pereira, Colombia. NIT 901238760-0
Data protection enquiries will be dealt with by Marc Noonan.
Email: info@ranchosaman.com
Telephone: +44 7731 555548
On this page you'll find information on the following topics:
- What data do we collect?
- Our lawful bases for collecting data
- How do we collect your data?
- How will we use your data?
- Who do we share your data with?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
Rancho Saman collects the following data:
- Personal identification information including your name, email address, phone number, IP address
- Medical information
- Information via cookies on our website to improve your experience
Our lawful bases for collecting data
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
- Your consent. You are able to remove your consent at any time. You can do this by using the contact details at the top of this page
- We have a contractual obligation
How do we collect your data?
You directly provide Rancho Saman with most of the data we collect. We collect data and process data when you:
- Sign up to our mailing list
- Submit an enquiry or booking via one of our online forms
- Use or view our website (via your browser’s cookies)
How will we use your data?
We collect your data so that we can:
- Process your booking and manage your account
- Email you with news and special offers on our services
- Improve user experience on our website
We do not make any automated decisions about you.
Who do we share data with?
We may share your medical information with medical professionals in the event of an accident/injury during your stay with us.
We share data with Wufoo who provide our online forms. The personal data you provide via our online forms will be stored on Wufoo’s secure servers in the United States. Find out more about Wufoo’s data protection policy and data security practices.
We share data with Google via cookies for the purpose of website analytics.
Marketing
With your consent, we would like to send you information about our services that we think you might like, as well as those of our partner companies.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Rancho Saman from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please contact us using the details at the top of this page.
What are your data protection rights?
Rancho Saman would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request from us copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details at the top of this page.
Cookies
A cookie is a small amount of data sent to your computer or mobile phone from a website.
Cookies improve things by:
- remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
- remembering information you’ve given so you don’t need to keep entering it
- measuring how you use the website so we can make sure it meets your needs
Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you.
How to manage your cookies
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept all cookies”, you consent to us using all cookies and plug-ins as described in the pop-up and our cookie statement. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org.
What cookies are used on this website
We use third party cookies on our site for the following purposes:
- online forms (provided by Wufoo)
- Google Analytics
For detailed information on the cookies set on our website please read our cookie policy.
Embedded content from other websites
This site uses embedded content (such as social media feeds, maps and videos). Embedded content from other websites behaves in the same way as if you had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Privacy policies of other websites
ranchosaman.com contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@ranchosaman.com
Call us: +44 7731 555548
Or write to us at: Marc Noonan, Hacienda La Marina, El Cofre, Puerto Caldas, Pereira, Colombia
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Rancho Saman has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.